We are working to fix problem
AT the moment, around two per cent of our customers in Bristol are experiencing intermittently slower broadband speeds and, when something's gone wrong, we believe it's important to hold our hands up, apologise and fix the problem as soon as possible.
Our team in Bristol has found that four of the 230 network nodes in the area are not delivering the broadband speeds our customers rightly expect. We're speaking to the people affected and our engineers are working on the problem as a top priority. We'll have everyone back up to speed as soon as possible and we apologise for the inconvenience.
You're right that broadband companies should deliver the speeds they promise. We're proud of our broadband and Ofcom, the independent industry watchdog, has repeatedly proven Virgin Media offers the UK's fastest widely available broadband and that we are the leader in delivering the speeds we sell. Virgin Media is the only company to publish the typical speeds we deliver. Your readers can find them at www.virginmedia.com/speedhonesty. We will continue to work hard to deliver an outstanding experience to every Virgin Media customer.
Jon James
This week's delicious £5 5 O'CLOCKTAIL is a refreshing Tequila Sunrise. Available everyday from our Bar for only £5 between 5pm & 7pm.
Terms: £5 cocktail applies to the cocktail of the week.
Contact: 0117 2448281
Valid until: Monday, May 27 2013
Executive director of broadband
Virgin Media
Comments
by Thundercat
Wednesday, November 07 2012, 8:15PM
“This is BS37,
Ping has started…
PING bbc.co.uk (212.58.241.131): 56 data bytes
64 bytes from 212.58.241.131: icmp_seq=0 ttl=243 time=53.201 ms
64 bytes from 212.58.241.131: icmp_seq=1 ttl=243 time=17.994 ms
64 bytes from 212.58.241.131: icmp_seq=2 ttl=243 time=23.526 ms
64 bytes from 212.58.241.131: icmp_seq=3 ttl=243 time=30.587 ms
64 bytes from 212.58.241.131: icmp_seq=4 ttl=243 time=78.676 ms
64 bytes from 212.58.241.131: icmp_seq=5 ttl=243 time=60.140 ms
Request timeout for icmp_seq 6
64 bytes from 212.58.241.131: icmp_seq=7 ttl=243 time=20.111 ms
64 bytes from 212.58.241.131: icmp_seq=8 ttl=243 time=18.435 ms
Request timeout for icmp_seq 9
Request timeout for icmp_seq 10
Request timeout for icmp_seq 11
64 bytes from 212.58.241.131: icmp_seq=12 ttl=243 time=40.209 ms
64 bytes from 212.58.241.131: icmp_seq=13 ttl=243 time=58.515 ms
64 bytes from 212.58.241.131: icmp_seq=14 ttl=243 time=80.629 ms
64 bytes from 212.58.241.131: icmp_seq=15 ttl=243 time=26.977 ms
64 bytes from 212.58.241.131: icmp_seq=16 ttl=243 time=15.250 ms
64 bytes from 212.58.241.131: icmp_seq=17 ttl=243 time=44.887 ms
64 bytes from 212.58.241.131: icmp_seq=18 ttl=243 time=19.505 ms
64 bytes from 212.58.241.131: icmp_seq=19 ttl=243 time=35.742 ms
Request timeout for icmp_seq 20
64 bytes from 212.58.241.131: icmp_seq=21 ttl=243 time=78.533 ms
64 bytes from 212.58.241.131: icmp_seq=22 ttl=243 time=82.085 ms
Request timeout for icmp_seq 23
64 bytes from 212.58.241.131: icmp_seq=24 ttl=243 time=47.276 ms
64 bytes from 212.58.241.131: icmp_seq=25 ttl=243 time=44.886 ms
64 bytes from 212.58.241.131: icmp_seq=26 ttl=243 time=124.958 ms
Request timeout for icmp_seq 27
Request timeout for icmp_seq 28
--- bbc.co.uk ping statistics ---
30 packets transmitted, 21 packets received, 30.0% packet loss
round-trip min/avg/max/stddev = 15.250/47.720/124.958/27.875 ms”