Is it safe to buy my new computer over the internet
I AM thinking of buying a computer over the internet. If I do, will I have the same rights as I would if I bought it in any other way?
You have the same rights when buying from a trader by distance sale as you do when buying from a shop or any other place of business. There are also extra rules which apply to electronic commerce - which includes purchases made on the internet, by email, interactive television or mobile phone. If you buy from a UK trader certain information must be provided – for example the trader must supply:
a name, a postal address and an e-mail address;
details of membership of trade associations, authorisation schemes or professional bodies;
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Valid until: Sunday, June 30 2013
the trader's VAT number;
whether tax and delivery costs are included in stated prices.
Before you place an order, the trader must clearly tell you:
the steps you must take to conclude the contract and when you will be committing yourself;
whether the contract will be filed by the trader and if you will have access to it;
how to correct errors in the information you have given before you place the order;
the languages in which you can conclude the contract;
details of relevant codes of conduct.
When you place an order the trader must:
provide you with a facility that will allow you to identify and correct any mistakes which you made when inputting the order; (if the trader does not do this, you can rescind the contract.)
quickly send you an electronic acknowledgement that the order has been received.
If you are having problems with this type of purchase contact your local CAB or your local authority's Trading Standards department. There is also more information and a helpful video, on the OFT website at www.oft.gov.uk