Five complaints an hour on bins
NORTH Somerset's new waste collection service is receiving an average of 37 complaints and inquiries a day – the equivalent of nearly five an hour.
The new waste contract came into force in May as part of moves by North Somerset Council to increase recycling and reduce the amount of waste going to landfill.
The new contract has seen collections change, with non-recyclable waste being collected
every fortnight. Weekly food and recycling collections have also been introduced, along with a series of new wheelie bins and containers for people to dispose their rubbish in.
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But the new service – being run by contractor May Gurney – has been the subject of hundreds of complaints.
Between July 19 and September 17, the authority has received 1,670 calls from residents right across the district – the equivalent of 4.6 an hour from 9am to 5pm.
On August 6, the authority received 62 calls about its new rubbish service in one day.
Some people have complained that they have been given the wrong containers, while in other places rubbish collections have been missed completely.
Residents in Wraxall have had their collections missed twice in the past several weeks and in Portishead some roads have been missed altogether.
Some people have said the bins are not big enough, resulting in them making extra trips to the recycling centres to dispose of their rubbish.
The number of calls and complaints about the new service, was revealed as a result of a Freedom of Information request to the authority.
Contractors carry out waste and recycling collections from 90,000 properties across North Somerset each week.
The new regime – being hailed as North Somerset's recycling revolution – was introduced in two stages.
New collections started from July, with a second round getting under way in September.
North Somerset Council spokesman Nick Yates said: "We have said before that we would have liked the new system to have gone without a hitch.
"We apologise to people who have not had their recycling and waste collected on the due date."
The new arrangements provide residents with the facility to recycle a wider range of materials.
More information, can be found on the website www.n-somerset.gov.uk/revolution.