Shame on RAC for leaving her alone

SARAH Tosh spends her days caring for people who are ill and in need. That will often involve her doing extra. She would be last person to look at someone in need and refuse to help them because it was not in her contract.

Yet that is what the RAC did to her.

She was stranded late at night, in the dark on a country lane with her car stuck in floodwater.

Sarah may be a very capable woman but at that point she was vulnerable.

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What she needed was the RAC to recognise her situation and tell her they would help even if it meant bending the rules slightly.

But quoting the small print to her from the warmth of an office and then demanding extra cash is frankly disgraceful.

This came at the end of a day when thousands of people had been affected by some of the heaviest rain for years.

This was an extreme situation, a time when people should help each other not stubbornly point out the small print and behave like robots.

This is what the RAC should have said: "Sarah, don't worry about the money we can sort that out another time. The important thing is that we make sure you are safe. We'll get someone there as fast as we can."

What a shame they didn't.