iTunes agree to refund £1,300 bill racked up by Bristol boy
THE parents of a five-year-old boy who racked up a bill of more than £1,300 after a spending spree on iTunes are breathing a sigh of relief after being promised a refund.
Little Danny Kitchen managed to spend £1,329 after his dad Greg gave him the password for their iTunes account on the understanding the download was free.
But the following day mum Sharon Kitchen, 44, was horrified when she received 19 e-mails from iTunes, the download selling arm of computer giant Apple, for purchases of £69.99 for apps – extra software – to help play the game Zombie.
But Mr and Mrs Kitchen, of Warmley, were delighted when Apple said they would refund the accidental overspend.
Business Cards From Only £10.95 Delivered www.myprint-247.co.uk
View detailsOur heavyweight cards have FREE UV silk coating, FREE next day delivery & VAT included. Choose from 1000's of pre-designed templates or upload your own artwork. Orders dispatched within 24hrs.
Terms: Visit our site for more products: Business Cards, Compliment Slips, Letterheads, Leaflets, Postcards, Posters & much more. All items are free next day delivery. www.myprint-247.co.uk
Contact: 01858 468192
Valid until: Friday, May 31 2013
Mrs Kitchen said: "I had an email saying under the circumstances they would pay the money back into our account. They explained what had happened and also gave us lots of information on how to protect against mistakes in the future.
"I have to say Apple have been excellent and knowing the money is coming back to us is a great relief."
5 Comments
by collegefields
Saturday, March 02 2013, 9:11PM
“Children's Entertainers ?
God help us.”
by Stagnate
Friday, March 01 2013, 3:56PM
“Obviously they have not heard of 'parental control' when it applies to computers.
I was under the impression that a password was needed to complete every purchase although, as I don't play games on my Macs I may be wrong.
I am of the opinion that Apple was wrong to make the refund just as I believe they are wrong to allow refunds in the US for similar incidents.”
by lilmizz74
Friday, March 01 2013, 12:03PM
“Maybe they should learn to keep an eye on what their 5 year old is doing online!!!! Don't think They've done themselves any favours by bringing this to BEP .. Business may well be slow for a while folks!”
by Jimmydan
Friday, March 01 2013, 8:53AM
“Absolutely ridiculous
Although with all this publicity, I guess this couple may lose out on revenue now these 'Children's Entertainers' hve shown just how good/bad they are at Entertaining Children, so every cloud....”
by OutofTownerrr
Friday, March 01 2013, 8:31AM
“I might write to BEP about a couple of horses I backed through William Hil, see if they will give their money back
Ridiculous world we live in where no one wants to pay for consequences”