Patients left to wait in their own excrement in Bristol hospitals - claim
Concerns have been raised after many elderly patients have been left sitting in their own excrement in hospital discharge lounges for up to 12 hours.
Gordon Butcher, regional chairman of the Registered Nursing Homes Association, says he has received numerous complaints from matrons.
He says matrons across North Somerset find when patients are returned from hospital trips to Bristol and Weston-super-Mare they are in a poor state.
Often he says they are dehydrated and have soiled themselves after being forced to wait for transfers home by an overstretched ambulance service.
Mr Gordon raised the matter at a recent North Somerset Health Overview scrutiny panel and invited the committee chairman to meet with matrons.
He said: "I was invited to the meeting as an expert witness to outline the collective experiences of matrons across North Somerset.
"The committee chairman and vice chairman came away with concerns from what they had heard and attended a matrons meeting.
"They heard from every matron about their concerns and they have written to me to say they have grave concerns, which they are about to address.
"It is not uncommon to have complaints about hospital discharge but I am receiving many complaints.
"Matrons tell me they are experiencing patients being returned to them dehydrated and soiled because of early appointments and late returns.
"It only takes two hours for an elderly person to be left in their own faeces for their skin to break down and produce the beginning of bed sores.
"Matrons tell me when a patient goes for a day exam up to Bristol they have to be ready by 9am for an 11am appointment and will often not return until 6pm or 7pm.
"When dealing with Bristol hospital admissions patients are often discharged early in the morning and often can wait up until midnight to go home.
"This is because the majority of patients require stretcher ambulances, which finish at 6pm and then patients are left with a paramedic ambulance.
"But if there is an emergency that is obviously priority resulting in patients having to wait for up to 12 hours until an ambulance is free.
"In Weston the situation is similar and is not uncommon for a patient to be ready for 9am and not return until 4pm for a day clinic and as late as 4pm to up to 8pm for new admissions when it is an admission release.
"We are getting chronic patients in need of palliative care being left in a discharge ward, which is traumatic for them and so we are trying to address these practises."
Discharge lounges are waiting seated areas which are staffed by nurses, though they do not have any hospital beds.
If they are still waiting at meals times a meal would be given to them like any other patient.
Weston General spokeswoman Caroline Thomas said: "Any concerns raised regarding discharge of patients to nursing homes have been discussed at meetings with the Trust over the past few years.
"Although we have not had any individual instances to substantiate concerns, we have been working with colleagues to ensure our discharge processes have been reviewed.
"This was noted at the meeting where the concerns about discharge were raised, with positive comments made by colleagues from within the Council and the NHS.
"We ensure our discharge procedures are regularly audited to enable care homes to raise any problems with us and none have done so since 2006."
A GWAS spokesman said: “Our Patient Transport Service manager meets regularly with the Weston General Hospital and had not been made aware of any issues about the service.
“However, following the concerns raised by Mr Butcher, we have since met with him and invited him to identify when there are specific incidents of elderly patients being kept waiting for transport back to their nursing home.
“We will then be able to discuss with the hospital whether this was due to the patient still waiting for their hospital appointment at the time their return transport was available.”







12 Comments
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by Sam, Bristol
Friday, November 21 2008, 11:51AM
“Gary,
It would be interesting to see the levels of taxation in the countries above us. I suspect many of them have a higher rate of taxation to pay for their better health service (and better public transport). People in Britain are not prepared to cough up extra so the service is mediocre instead of first class. That and the top heavy management structure in the NHS which creates yet more high paying management positions whilst quibbling over a few extra nursing hours and other improvements.”
by Steve, Isle of Wight
Friday, November 21 2008, 10:41AM
“Mary: What are beater blockers? Are they better than Beta blockers?
I think beater blockers is another name for club bouncers.”
by Cheryl, Bristol
Friday, November 21 2008, 10:18AM
“I have been asking for a while now if Mary is 'Hairy Mary' from Clifton. You may have answered my question Bob!”
by Gary, Cornwall
Friday, November 21 2008, 9:25AM
“Part.
Apart from Italy, all the countries ranked worse than Britain were much poorer, mainly from eastern Europe. Apart from Italy and Portugal, all the countries of western Europe and Scandinavia scored much higher than Britain. The same survey last year put Britain 15th.
"Patients in the UK have the right to expect more. Despite substantial funding increases, the UK still is a mediocre overall performer," said Anje Björnberg, director of Health Consumer Powerhouse.
Austria came top of the survey, followed by The Netherlands and France. New and poorer EU member states such as Estonia, the Czech Republic and Cyprus were ranked higher than Britain.
The analysis criticised Britain for long waiting times, the regional variations in supply of healthcare, the low rates of five-year cancer survival, and the scale of MRSA infection in NHS hospitals.
The survey looked at five areas of healthcare - waiting times for common treatments, results of treatment, access to medicines, patients' rights and information, and "generosity of the system". Britain scored well on patients' rights, but poorly everywhere else.”
by Gary, Cornwall
Friday, November 21 2008, 9:23AM
“The Guardian, Tuesday October 2 2007
1 Austria
2 Netherlands
3 France
4 Switzerland
5 Germany
6 Sweden
7 Norway
8 Finland
9 Denmark
10 Belgium
11 Luxembourg
12 Estonia
13 Cyprus
14 Spain
15 Czech Republic
16 Ireland
17 UK
18 Italy
19 Portugal
20 Slovenia
21 Greece
22 Malta
23 Slovakia
24 Hungary
25 Romania
26 Lithuania
27 Poland
28 Bulgaria
29 Latvia
Source: Health Consumer Powerhouse
May not be the same league table but does not make for good reading”
by Jon, Bristol
Friday, November 21 2008, 9:02AM
“Mary, having experienced health systems in other European countries, I'd be interested to know how you decided that we 'officially have one of the worst health systems in Europe'.
Can you provide us with any evidence on this? Or is it that you just believe everything the tabloids tell you?”
by Mary, Bristol
Friday, November 21 2008, 8:16AM
“Bob have you been on the beater blockers, I am a 26 year old female, dont believe what stupid people post old man”
by Graham, Bristol
Thursday, November 20 2008, 6:03PM
“If everyone had a refund and went private we would actually be in a much worse position, something akin to the American health system where access to healthcare is run essentially by insurance companies (HMOs) who can refuse people medical insurance if they are likely to need treatment (i.e are a bad investment). In the UK we treat people based on their need, without putting people into a position whether they have to forgo treatment because they can't get health insurance and can't afford it themselves. At the same time they may not be able to work to generate this money.
I agree that the NHS is not perfect and that there is a lot that could be done to improve it, but I do believe that it is an extremely civilised and effective system and we would be a lot worse off without universal healthcare.
Careful what you wish for!”
by bob, bristol
Thursday, November 20 2008, 5:52PM
“Be warned "MARY" Is a male.”
by Grahame, Central Bristol
Thursday, November 20 2008, 4:47PM
“1) What is refuded (sic)?
2) I'm guessing what she would like refunded is the amount we pay in NHS fees through our National Insurance contributions. Well - those of us who work that is.
Of course, anyone else might be tempted to think the NHS is free. ;)”