WE have our milk delivered by the Keynsham depot of Dairy Crest. Any changes to the order are made by phone direct to the depot – it takes a few seconds and has always been accurate.

This week I had to phone a new number which routed me to customer services in the Philippines. It took 15 minutes and because of a computer error the change couldn't be made.

I understand the need to balance the books but, really. Going half-way round the world to contact someone two miles away? Employers like Dairy Crest must take some of the flak for rising unemployment here.

Jill Harris

Hengrove