Lawrence Weston family 'abandoned' by easyJet
A Bristol family say they were “abandoned” on holiday by
budget airline easyJet – and left with a bill of nearly £900 to
Nicola Starkie, her husband Robert and their two children,
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from Lawrence Weston, flew out to Gran Canaria for a family
But they were stranded after their flight home last Monday
was cancelled and had to stay in a hotel.
They say the company told them it would only pay for two
nights in a hotel while they waited to get home – but said the
next available flight for them would not be for another five
After paying for a third night themselves the family
eventually found a flight home with another airline last
Thursday and say easyJet said it would not pay the bill.
But after the Bristol Evening Post contacted the airline it
promised to reimburse the Starkies for any costs incurred by
their delay in returning home and has apologised for the
Mrs Starkie, 31, a care assistant from Lawrence Weston, said
their initial flight home had been cancelled because the pilot
had worked over his permitted hours.
The family and four other relatives travelling with them
were put up in a hotel for two nights – last Monday and Tuesday
– by easyJet.
But Mrs Starkie says they were then told no more of their
stay would be paid for, even though the new flight home easyJet
was offering them was not until Saturday night. They also
claimed they were told that they were not guaranteed a seat on
Mrs Starkie, who is five months pregnant and whose two
daughters are aged three and six, said: “It was a very
traumatic way to end the holiday. I spent two days crying.
“EasyJet just dumped us there and left us – it is absolutely
diabolical. We felt abandoned.”
She said a letter provided by easyJet stating their rights
had said the company would pay for any nights they had to spend
in a hotel.
The family paid for their extra night's stay at the hotel on
Wednesday, and then Mr Starkie's brother decided to pay extra
for flights home on Thursday night.
The new flights home cost the group of eight nearly £900 in
The family arrived home in Lawrence Weston on Friday and
wrote to easyJet requesting compensation.
When the Bristol Evening Post contacted easyJet yesterday to
raise the Starkies' case, the company apologised.
A spokesperson said: “We have advised the passengers that
they will receive a refund for the flights with an alternative
carrier, the additional night's hotel accommodation and also EU
passenger compensation for the amount of 400 Euros per
“The flight from Las Palmas to Gatwick was cancelled due to
an administration error which meant the pilot's licence had
expired and he could not operate the flight (which is the
pilot's personal responsibility to keep updated), due to other
issues with weather in the Gatwick area there was no standby
cover and the flight was subsequently cancelled.”
The spokesperson told the Bristol Evening Post that “easyJet
would like to apologise for any inconvenience caused to