Hero is injured stopping runaway van - and then is told 'it's your own fault'
A brave man who cracked a rib stopping a Royal Mail van he saw rolling out of control down a hill has been told by the company that he shouldn't have bothered.
Robert Moore, 63, saw the unmanned red van rolling backwards down Whatley Road in Clifton into St John's Road as he walked home from shopping on a Saturday morning.
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Robert Moore
With children and elderly people nearby, he ignored his own safety and opened the door of the moving vehicle so he could apply the hand brake.
But in doing so he was knocked backwards, cracking his rib and grazing his knees.
Painter Mr Moore, a throat cancer survivor, managed to stop the van which had been heading for a parked car.
The father-of-two wrote to Royal Mail asking for compensation for the injuries he suffered as a result of the accident, but was given short shrift by the organisation.
Despite preventing damage being caused to a Royal Mail vehicle, Mr Moore was told his injuries were his own fault.
A letter from a Royal Mail claims negotiator to Mr Moore's solicitors Metcalfes of Queen Square said: "We cannot be held responsible for your client's injuries in choosing to stop a moving van without considering the personal consequences.
"We assume your client is of average intelligence and as such he must have known that what he was attempting to do was fraught with great danger, with the real possibility of personal injury.
"With that real threat apparent he should never have attempted to do what he did and while his actions may have been brave, they should not have been at the expense of his own safety.
"Had your client not attempted to stop the van it would have continued without posing any danger or threat to your client.
"That being the case, no injury could have been sustained.
"Of course it is commendable what your client did; however, Royal Mail would never ask a member of the public to risk their own safety in the manner above, and, while unfortunate, your client does appear to be the author of his own misfortune.
"We trust common sense will prevail here and you will simply advise in due course that your client's claim is withdrawn."
The letter also stated Mr Moore had attempted to stop the van "negligently", and said the Royal Mail was unable to confirm why the van had rolled.
Mr Moore, who lives in Whatley Road, believes it was because the hand brake had been left off by the driver.
He said: "I was coming home from Sainbury's in Clifton, and noticed the van going backwards without a driver.
"There were children and elderly people. I thought 'What do I do, let kids get killed?
"It wasn't going very fast but there was a parked car it would have hit.
"I opened the door but the motion made me fall over, which shoved my knees into my chest, cracked my rib and grazed my knees.
"The driver came down, he was a young guy, and said 'did I forget to put the hand brake on?' The chap said he was very sorry.
"I was in such agony. I went to the doctor as soon as I could get an appointment and he agreed I had a cracked rib, I'd had one before.
"I've still got scars on my knees to this day. I like to walk but it hurts.
"When I saw the letter I just laughed, I didn't believe it."
Mr Moore made the claim in early September, but didn't receive his rejection letter from the Royal Mail until the end of February.
Within hours of the Post contacting the Royal Mail for comment, the company had drastically changed its tune.
A spokesman said: "We would like to apologise to Mr Moore for the handling of this case and we are discussing the matter with him and his legal representatives."







42 Comments
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by KB, Bristol, England
Tuesday, March 10 2009, 10:42AM
“SB, Florida, what the most of us object to is the disgraceful attitude of suing for compensation for any incident, even when brought about by the individual.
I have stated before, that had he done the deed and said no more, he may well have got a reward. But as he has chosen to go down the compensation route, he has quite rightly been thwarted.
Compensation may well be a part of the American culture, but I would say that the most of us Brits consider it as a crass means of making money at the expense of common sense.”
by SB, Florida
Monday, March 09 2009, 7:47PM
“Right.....so if you see a driverless Royal Mail van, maybe next time headed towards a child in a pram, best just to stand and watch, and then (worse case scenario) a child may lose it's life, the Royal Mail will be sued for millions for wrongful death, but you as a bystander will "be alright Jack"! Another shot in the arm for British justice”
by Sam, Mexico City
Monday, March 09 2009, 7:27PM
“Dear Graeme; You seem not to understand that I only wrote of a "hypothetical" viz: "Would he say the same if.....?" Who on earth suggested it did happen?
Let's just let the world turn, eh?
(Just of interest, I used to live in St Whyte's Rd, Knowle, and in Clifton. Small world!)”
by Graeme, Knowle
Monday, March 09 2009, 7:12PM
“Sam, Mexico - I back Pete on this one - although as I was the first poster to say he shouldn't get compensation then perhaps you should be attacking me and the many others saying the same thing.
You twist the story around about saving a coach load of people - THAT DID NOT HAPPEN!!! Read the story and comment on the story. He tried to stop a van which wasn't his responsiblity from hitting a parked vehicle. No personal injuries involved except his own which he caused by his own actions.
The only reason the RM have probably said they will look at this again is because the EP have got involved. I hope they look at it again and say no again.”
by Sam, Mexico City
Monday, March 09 2009, 5:59PM
“My, My; Is Pete one of those weirdos who just loves to impose his views upon the world? Running some sort of psychological profile from his
numerous posts and ripostes, I
(we) get the strange feeling he
himself would not have waited a few weeks to claim.... Would he say the same if the situation had been, say, a coach driver who passed out at the wheel
and our 'hero' stopped it and
injured himself in the process? If not, where is the difference? Live your own life, Pete, there's a good fella; as you have read, there appear to be a few more
compassionate people in RM
who are looking into the matter again, back-pedalling from the original heartless lawyerese reply: Why, it even appears that Pete could actually have written that response, doesn't it, now?
Let the world turn, Sir. And if he
is ultimately rewarded, we here in Mexico reading the article on-
line would greatly appreciate reading your retraction.
Cheers. Sam, et al.”
by Give 'im Compo, Bristol
Monday, March 09 2009, 5:58PM
“Pete the article also says;
'...Painter Mr Moore, a throat cancer survivor, managed to stop the van which had been heading for a parked car....'
I beleive he SHOULD be compensated. He prevented injury and also damage to another vehicle. I'm sure the owner of the car which would've been hit is very grateful - as are his insurance company. How many times have we heard of people being involved in accidents with parked vehicles but just driving away again after. This man would've been shot to pieces by the media if he had just stood back and watched. The Royal Mail should be compensating him for saving them the hassle of untold insurance claims and the driver should be relieved as he will probably get to keep his job!”
by Pete, Bristol
Monday, March 09 2009, 4:43PM
“It didn't make the news as this isn't news. The only reason the BEP have written about it is because it's obviously a slow news day or the reporter is looking for promotion in spotting a "Local Hero"
Mr Moore did not stop the van from rolling down the hill, this is what it says in the article:
"I opened the door but the motion made me fall over, which shoved my knees into my chest, cracked my rib and grazed my knees".
See Mr Moore merely opened the door.
This whole thing spits H&S at you. Don't put your life in danger. Blimey this is what insurance is for, let it roll into the car it's backing towards!!!”
by paul, bristol
Monday, March 09 2009, 4:16PM
“Wonder why this never made the news when it actually happened...... the guy only contacts the papers hoping to get some money out of the royal mail... well done for stopping the van... but compensation.... no”
by Pete, Bristol
Monday, March 09 2009, 3:31PM
“Paul Bradley Stoke, Thank you!!!
You understand exactly where I am coming from!!!!!”
by Pete, Bristol
Monday, March 09 2009, 3:30PM
“"Let's deal with the facts in this story rather than the ifs"
I was being sarcastic about the IF's as that is what so many people say, please re-read my comments.
I do though, apologise to you Graeme as you did not actually do an IF, and I agree with your very first comment.
Joanne, I know in my first comment I said that he was brave, but on reflection and on reading this again, I strongly disagree with myself (if that's possible) and your comment.
He was not a hero, he made a very poor error of judgement that resulted in him being injured. He should have left it at that and not seeked advice from his solicitors (who should not have taken this on). Then after receiving the letter he should have left it at that. No instead he decided to, and correct me if I am wrong here Mr Moore as I am only guessing but would love it if you were to confirm this, contact the newspaper for regional coverage in the hope of some support.
I can see it now, Mr Moore has received his letter and said "I'm not happy with this, I'm going to the local rag and get some sympathy".
Yes of course that's only a guess but come on please, you want sympathy because you have cracked a rib, a rib that has been cracked before and you should be taking care of yourself.
Again come forth with the comments as I have come over as heartless, believe me, I am not. I just don't like it when whingers come along and violate the system like Mr Moore has done.
Drop the sympathy everyone, that's what he is after and some, yes some, have fallen for it - hook, line and sinker!!!”