Help for rail passengers to report incidents
RAIL passengers across the South West can now report incidents to police via text, following the launch of a new non-emergency text number by British Transport Police (BTP).
The new text short code, 61016, is supposed to give passengers an additional tool to report incidents wherever there is a mobile phone signal.
The number is designed to capture low level, non-emergency incidents, similar to the non-emergency 101 phone number which is used by local forces.
The 61016 text number will be monitored 23 hours a day, and whilst it is not for reporting emergencies, there will be the capacity to send a policing response if required.
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