Care home told to make staffing improvements
A CARE home in Nailsea has been warned to make improvements to its staffing arrangements or face further action.
The Care Quality Commission (CQC) has demanded that Handsale Limited, which runs Laurel Court Care Home, makes immediate improvements following a visit by inspectors in March.
The CQC issued a formal warning after inspectors found the home was failing to comply with government regulation covering staffing arrangements.
The visit follows a previous inspection which set down a number of requirements which the home, registered to care for 62 people, had to comply with.
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Inspectors found there was a high turnover of staff at the home and new staff had not been recruited to take their place, affecting the morale among remaining staff.
They also said that although agency staff were being used, there was a lack of consistency of care for the people living in the home.
They said people were being looked after by staff who did not know their needs and there was an impact on standards of care because agency staff did not know what support people needed.
CQC regional direction in the south, Ian Biggs, said: "The law says these are the standards that everyone should be able to expect.
"Providers have a duty to ensure they are compliant. This warning sends a clear and public message that Handsale Limited needs to address this issue as a matter of urgency or face serious consequences.
"Our inspectors will return to Laurel Court in the near future and if we find that it is not making the required progress we will consider using our legal powers to protect the people who use the service."
If the improvements are not made within a set time, the CQC has a range of enforcement powers it can use.
These include restricting the services which a provider can offer or, in the most serious cases, suspending or cancelling a service.
Comments
by icarehome
Thursday, May 03 2012, 11:18AM
“Unfortunately stories like this are all too common. One strategy that could be adopted by the friends and relatives of older people living in care homes is to help them switch to homes that provide decent services that treat people with dignity and respect. If we all did this, the poor homes would soon go out of business and the quality homes would flourish.”