Bristol taxi firm's telephone nightmare

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Saturday, February 28, 2009
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This is Bristol

A Bedminster taxi firm claims it is losing £5,000 a day after the telecoms company supplying its phones went into receivership.

Bristol South Taxis, which has 40 drivers working 24 hours a day, cannot take calls on its main switchboard number after the collapse of Global Telecoms in Manchester.

Callers cannot get through on the main taxi number – 0117 940 9000 – which is written on the side of taxis and whose lines are supplied by Global.

Unpaid bills by Global means its services have been cut off for customers across the UK.

Stefan Bond, 49, a partner in the taxi business in West Street said: “It’s been a nightmare.

“All of a sudden at 5.30pm on Thursday night, the phones all went dead. There is no dial tone and when you ring the number nothing happens.

“We rang BT who told us Global, who supply our phone system had gone bust and all of their services across the UK have been cut off.

“Our drivers are self-employed, so if we get no calls, then they have no fares and no money – one driver has already left and gone to another firm.

“We’ve spent 15 years building up this business and I reckon between the 40 drivers, it’s costing around £5,000 a day in lost takings for the drivers.”

Drivers pay the firm a weekly fee for radio equipment and a percentage of their takings in return for fares across Bristol.

Mr Bond said: “We tried ringing Global, but there’s just a recorded message saying to leave your details if there’s a fault, but you can’t speak to anyone.

“We can still send out cabs – callers should ring 0117 963 1818 which is another phone line we use.”

The firm is asking BT to reconnect its main phone lines to the BT network, but has been warned it could take ten days.

The taxi firm chose Global for its phone system 18 months ago in a bid to save cash.

The phone lines were rented from BT by Global, which offered its own network at reduced rates.

Global Telecoms Limited based in Bury, near Manchester, closed down earlier this month after a winding up order was taken out by one of its main suppliers.

The Bristol Post left messages at the offices of Global but received no reply as the paper went to press last night.

Chris Orum, a BT spokesman, said: “BT is aware of this and we are doing all we can to provide service for those affected customers."

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6 Comments

  • Profile image for This is Bristol

    by Inspiral, coalescence, ringdown, Bristol

    Monday, March 02 2009, 11:46AM

    “"Global Telecomms? In Manchester??

    I'd have taken that as a sign NOT to have my company's business
    depend on such a deluded idea of grandeur. Dave, Redland "

    Arguably Britain's second city, Manchester lies in the heart of an urban area of over 2.5 million people, a thriving UK hub for the arts, media, commerce and education, Manchester boasts 2 premier league football teams, an airport over 3 times busier than Bristol's and the UK's tallest skyscraper outside of London. Oh, and it was the birthplace of the industrial revolution.
    Ever been there Dave ?”

  • Profile image for This is Bristol

    by david, bristol

    Monday, March 02 2009, 11:24AM

    “Get with a different phone company i cant see a problem”

  • Profile image for This is Bristol

    by Dave, Redland

    Sunday, March 01 2009, 1:36PM

    “Global Telecomms? In Manchester??

    I'd have taken that as a sign NOT to have my company's business
    depend on such a deluded idea of grandeur.”

  • Profile image for This is Bristol

    by Ben, Clifton

    Saturday, February 28 2009, 3:53PM

    “No MendipMan, this is a bit of free PR for the cab firm informing readers of the company's other phone number customers can use.”

  • Profile image for This is Bristol

    by MendipMan, Wurzel Country

    Saturday, February 28 2009, 1:24PM

    “I think the angle is twofold.

    First, it is a tangible example of the difficulties so many companies are experiencing in these troubled times.

    Second, it shows the type of problems that can be encountered if your service provider is a company other than BT that uses BT lines.

    This is not a recommendation for BT by the way (I use them for phone and Broadband and find they are not that efficient when things go wrong) but it highlights this type of problem.”

  • Profile image for This is Bristol

    by Ben, Clifton

    Saturday, February 28 2009, 12:44PM

    “More firms being hit by the recession, but where are the news vales in this story.

    A telecoms company goes bust... it leaves customers without phones.

    OK - but surely the reporter could have done a better job finding a news angle to this.

    Waste of print and paper.”

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