Bristol property firm 'owes tenants thousands'
A property firm in Bristol has shut, potentially leaving dozens of tenants and landlords out of pocket.
Tenants believed Belluton Property Bureau on the Wells Road in Knowle was part of the Tenancy Deposit Scheme (TDS).
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But since the office closed last month, tenants suspect this may not be the case and they will not get their money back.
Some tenants are thought to be owed up to £2,500 in deposits and rent that they handed over to staff at Belluton in good faith.
And some landlords are also owed thousands of pounds each for rent that Belluton collected as letting agents.
It is believed that Belluton has more than 100 properties across Bristol on its books, potentially putting many thousands of pounds are at risk.
Allen Fairclough, 60, of Quarry Lane, Winterbourne, is owed £410 by Belluton for a deposit he paid on a studio flat in West Street, St Phillip's.
He claims staff at Belluton told him the deposit was covered by the TDS.
He has admitted that he took the firm on its word and never actually saw a certificate or written documentation.
Mr Fairclough said: "I very much doubt that I will get my money back.
"I don't think they set this business up to scam people.
"I just think they have decided to leave now before things get any worse."
Belluton manager Steve Masters has not been seen for several weeks.
The business phone number no longer works and his mobile phone has also been disconnected.
Belluton's offices on 190 Wells Road are currently covered in scaffolding and the letter box to the side of the front door has been forced open.
A worker for the scaffolding company, who did not want to be named, said that a significant number of people have been calling at the premises asking for Mr Masters.
He said: "Lots of people have been coming to see if they can get their money back.
"We tell them that we don't know where the owner of the business has gone.
"It's actually quite surprising how many people have come here.
"One man said that he was owed five months' rent.
"I think it's disgusting."
A landlord from Hengrove who used Belluton as a letting agent said: "They owe me £1,000 and they owe my tenant £2,500.
"I have been going down there every day trying to catch somebody.
"People in Bristol need to be aware of this.
"Masters has got all our keys and everything. I think it's absolutely disgraceful."
Staff from the two shops either side of Belluton, Treats Hair & Beauty and Jack & Jill toy shop said they have been asked by several people if they know the whereabouts of Mr Masters.
Bristol Trading Standards spokesman Peter Wood said: "We can confirm we have received a number of complaints relating to Belluton Property Bureau and we are carrying out a joint investigation into the matter with Avon and Somerset Police."











12 Comments
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by paul, north bristol
Friday, September 25 2009, 10:26PM
“Not surprised about the news of the corrupt letting agent. As a builder and now landlord I have varied experiences of letting agents. You can spot the dodgy agents a mile off. Grubby front of shop, agent/ negotiator in dog eared suit often seen chain smoking. Driving around in a sport car thats ready for a scappage upgrade. One springs to mind as I write. False maintenance claims to landlords, Bogus quotes for work, subletting under the landlord's nose. Even the agent sleeping in a house on a regular basis while it lies vacant. Howvever there are good agents out there so if you want a straight service stop choosing the cheap agent. Open your eyes to how they operate. There are as many bad tenants as there are landlords as there are agents. Unfortunately the common denominator is they are all human and many seem to choose to be corrupt lie and cheat. So next time you decide to lay blame, look at what you missed about the way they presented themselves ,use a bit of common sense, and if you still get caught out do your very best to get them back!”
by Bubbles, Bristol
Saturday, August 22 2009, 11:22AM
“I have been Ripped off by Mr Masters by £600. I am a midwife, and I have to work bloody hard to earn £600. My previous landlord has also been left seriously out of pocket as I believe his flat was rented to me without his knowledge therefore allowing Mr Masters to pocket at least 10 months of rent. I appreciate I may have to put my experience down to poor judgement, but I am still hoping that the police do eventually find Mr Masters and, how shall we say, sort him out!!”
by HKM, Bristol
Saturday, August 22 2009, 7:50AM
“JJ, I think you are missing the point. How can the landlord blame the new tenants for the state of the garden if it was a mess when they moved in? He should have sorted it out beforehand.”
by P*ssed Off, Bristol
Friday, August 21 2009, 11:48PM
“Just what is the point of having a "comments" section here if some jobsworth at the BEP is going to delete them? Paper's not worth buying, website's not reading...sod this, I'm off.....”
by Katie, Bristol
Friday, August 21 2009, 11:34PM
“"Or you could take the photos with your mobile phone and e-mail them to yourself. The e-mail is date stamped and would be acceptable in court."
Or take digital photos and the exif data will tel you when they were taken.”