Bristol PPI claims company Tucan Claims goes into administration
A COMPANY which specialised in processing so-called PPI compensation claims has gone out of business with the loss of around a dozen jobs.
Tucan Claims, which was based in Aztec West in South Gloucestershire, has gone into administration leaving a question mark over the claims of hundreds of people.
The firm, which charged its customers £250 to process the claims, was already being investigated by Trading Standards following hundreds of complaints.
Thousands of people have been able to claim compensation after being miss-sold Payment Protection Insurance on loans and credit cards.
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And Tucan Claims was contacting customers and offering to claim the compensation for them in return for an up-front fee. Many customers complained of not receiving any compensation even though they had paid the charge of £250.
Hundreds of other customers have been left worried that they will not get their cash back now the firm has gone into administration.
John Cullen, of Harris Lipman accountants, has been appointed administrator and will oversee the company’s affairs.
He said: “Issues with its payment service providers have left Tucan Claims in the position of having to appoint administrators.”
“My role now is to review the firm’s financial position and establish which of its clients are likely to get back the deposits they were required to pay upfront together with investigating the circumstances surrounding the failure of the company.
“If you are a client of Tucan Claims, and require a refund of your initial fee, you may be able to obtain your refund by making a chargeback via your card issuer.
“You should contact your card issuer directly and request that a chargeback be processed.”
The Ministry of Justice has also written to Tucan Claims’ customers giving them the same advice and adding that they should contact the administrators to register as creditors.
More than 1,000 people have complained to Trading Standards in South Gloucestershire about Tucan Claims in the past 12 months.